Terms and Conditions

TERMS AND CONDITIONS (A)

Your use of our site and purchase of products from INDALO PERFUMES indicates your understanding of and agreement with our Terms and Conditions, and have read the disclaimers, and accepted to agree to disclaimers before purchasing. These terms are subject to change without prior written notice, at the sole discretion of INDALO PERFUMES 

1. General Information

  1. The products shown on INDALO PERFUMES  website are offered for sale within the limit of available stock and under the conditions of sale specified on the Website.
  2. We reserve the right to modify at any time and without notice the products displayed on the website. The sale conditions related to the products—in particular pricing conditions—are those in force at the time an order is placed by the customer.
  3. Products sold on this website are imports, as well as DUBAI DESIGNER  PERFUMES. No claims are made to be otherwise, it is possible that fragrance variations could occur per perfume batch, and thus, per individual order.
  4. INDALO PERFUMES shall not be held liable in any way should it run out of inventory or if the products become unavailable.

2. Online Privacy Policy

  1. In order to full fill your orders, you may be asked to enter personally identifiable information (PII) such as your name, e-mail address, delivery address, phone number, and username/password.
  2. If you simply visit INDALO PERFUMES, we will not collect PII from you.
  3. We may use the information we collect from you to personalise your experience, to improve our website to better serve you, to respond to customer service requests, to administer a contest, promotion, or survey, to full fill orders you made on our site, to quickly process your transactions, to ask for ratings and reviews of services, or to send you information about our products.
  4. We protect your information by scanning our website by a third-party scanner on a regular basis to make your visits to our website as secure as possible.
  5. We do not sell, trade, or otherwise transfer to outside parties your PII unless we provide you with advance notice. This does not include our website hosting partners, our payment platform, security advisers, and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential.
  6. We may release your PII when requested in order to comply with the law, enforce our site policies, or protect ours’ or others’ rights, property, or safety.
  7. If a data breach occurs, we will notify all users via e-mail and with a notice on our website as soon as possible.
  8. If at any time you would like to unsubscribe from receiving future emails, you can use the Contact form on our website, or use the ‘unsubscribe’ link at the bottom of any email you receive from us.

3. Prices and Payment Terms

  1. All prices, discounts, and promotions posted on our site are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed. Price increases will only apply to orders placed after such changes.
  2. Sales and special offers may run for limited times only. Online sales and special offers will not be honoured beyond the stated time limit or once stock runs out for limited offers.
  3. Posted prices do not include or charges for shipping and handling unless stated or displayed. All such and charges will be added to your order total and will be itemised in your shopping cart. Shipping and handling may vary according to location and courier service used.
  4. Terms of payment are within the sole discretion of INDALO PERFUMES. Payment must be received by us before acceptance or fulfilment of an order. We accept all major credit cards for all purchases and internet banking payment transfers. Payments are processed through our trusted partner YOCO for online payments.

 4. Delivery

  1. INDALO PERFUMES delivers to addresses within South Africa only. We do not deliver internationally at this time.
  2. INDALO PERFUMES does not deliver to post office boxes (P.O. Boxes).
  3. INDALO PERFUMES  dispatches perfumes within one to five (2-5) days of receiving payment of orders. If it will take longer than five days, you will be notified in your order confirmation. INDALO PERFUMES reserves the right to change courier services at any time. Delivery time may vary depending on location, time of year, and other factors beyond our control.
  4. INDALO PERFUMES is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. We provide tracking information and courier information for the customer at the e-mail address provided in the order form.

5. Broken Items

  1. INDALO PERFUMES wraps all products in bubble wrap and attempts to keep them as safe as possible. However, we do not have control over our carriers or potential accidents in transit. If you receive a broken product that is the fault of the carrier, you must notify us by e-mail or via our contact form within three (3) days of receiving shipment. Any broken product requests must include a photo of the broken product. We will send you one (1) replacement bottle of the same fragrance or, if out of stock of that fragrance, a similar fragrance. We will not replace breakages that occur once the package reaches you, whether you have opened the package or not.
  2. INDALO PERFUMES will not send more than one replacement bottle per customer.
  3. INDALO PERFUMES will not send a replacement bottle if your notification arrives more than three (3) days after tracking shows your delivery was received.
  4. INDALO PERFUMES will not provide refunds under any circumstances.
  5. INDALO PERFUMES do not provide refunds at any circumstances, due to acknowledging the Disclaimers due to the nature of the product being reject fragrances.

6. Warranties, Disclaimers, and Indemnification

  1. Our perfumes are safe for normal, topical use as perfumes. They are not safe for ingestion. Do not put perfumes in eyes or anywhere other than your skin and clothes. INDALO PERFUMES only warranties its products for safe use in small amounts on one’s skin and not for any other purpose.
  2. You hereby agree to assume all risks in the use of INDALO PERFUMES products. You agree that INDALO PERFUMES will not be held liable for any allergic reactions, sensitivities, or damages related to uses of our perfumes other than normal perfume uses.
  3. You hereby agree that INDALO PERFUMES, its employees, representatives, and successors, shall not be liable under any circumstances for any damages arising under your use of its products, for any third party uses of the products, for any acts of negligence or recklessness by INDALO PERFUMES or others, for any breaches of this contract, or for the uses of the products provided by INDALO PERFUMES by any other parties.
  4. You hereby agree that INDALO PERFUMES, its employees, representatives, and successors, shall not be liable for any statements or representations of third-parties regarding its products.
  5. Title and risk of loss pass to you upon our transfer of products to the courier company. Delivery dates are estimates only and cannot be guaranteed.

7. Intellectual Property

  1. Use of the INDALO PERFUMES domain, website links, branding, logo or related materials, adverts and messaging without written permission is a violation of these Terms and Conditions and an infringement of INDALO PERFUMES  intellectual property.
  2. Stock images on the INDALO PERFUMES  website are in the public domain or purchased by INDALO PERFUMES for use on its website. If you see an image that is not in the public domain and has not been purchased, please notify INDALO PERFUMES via the website contact form and it will be taken down within 3 business days of notification. It may be replaced on the website after appropriate investigation of the complaint.

 

8. Product Sales and Availability

All products displayed are subject to availability and will be delivered within the Republic of South Africa.

We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. And Prices. We will inform you as soon as possible if any products or services ordered by you are not available.

INDALO PERFUMES reserves the right to limit the quantity of any item offered for sale.

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