Terms and Conditions

TERMS & CONDITIONS

Terms & Conditions

By using our website and placing an order, you agree to the following terms and conditions.

Products

All products sold are parallel import fragrances. While they are genuine, packaging may vary slightly from locally distributed versions.

Pricing

All prices are listed in South African Rand (ZAR) and are subject to change without notice. Errors in pricing may result in order cancellation.

Orders

Orders are only confirmed once payment has been successfully received. We reserve the right to cancel or refuse any order at our discretion.

Delivery

Delivery timelines are estimates and may vary depending on location and courier delays. INDALO PERFUMES is not responsible for delays outside our control.

Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Use Of Website

You agree not to misuse this website, attempt unauthorized access, or engage in fraudulent activity.

Changes

We reserve the right to update these terms at any time without prior notice. 

How To Start a Return

To initiate a return,please contact us with:

• Your order number
• A description of the issue
• photos(if the item is damaged or incorrect) 

Our support team will guide you through the return process.

Refunds

Once your return has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed and issued to your original payment method.

Please allow a few business days for the refund to reflect, depending on your payment provider.

Important Notes

All products sold are Parallel Imports. Packaging may vary slightly from locally distributed versions, but product quality remains consistent.

Need Assistance?

If you have any questions regarding returns or refunds, please contact us via Website or WhatsApp. We're always happy to assist.